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Privacy Policy

Last updated: 27.01.2025

1. Business Details

Business Name: CircuitLounge
Address: 10 Yass Place, Quakers Hill, Australia
Email: bilal.eldannaoui07@gmail.com
Phone: +61 0470 471 069
Website Platform: Wix

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2. What Personal Information We Collect

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We may collect personal information that is reasonably necessary for our business operations, including:

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2.1 Information you provide directly

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order details and purchase history

  • Customer communications (such as emails or enquiries)

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2.2 Payment information

Payments are processed securely by third-party payment processors, including PayPal and credit/debit card providers.
We do not collect or store full credit card numbers or payment credentials.

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2.3 Automatically collected information

When you visit our website, we may automatically collect:

  • IP address

  • Device and browser information

  • Pages viewed and interactions with the website

  • Date and time of visits

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3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable essential website functionality

  • Improve user experience

  • Analyse website traffic and performance

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

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4. How We Use Personal Information

We use your personal information for the following purposes:

  • Processing and fulfilling orders

  • Providing shipping details to dropshipping suppliers

  • Communicating with you about orders, enquiries, or support requests

  • Improving our website, products, and services

  • Preventing fraud and ensuring website security

  • Complying with legal and regulatory obligations

We only use personal information for purposes that are reasonably expected or otherwise permitted under the Privacy Act 1988.

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5. Disclosure of Personal Information

We may disclose personal information to third parties where necessary, including:

  • Dropshipping suppliers and logistics providers (for order fulfilment and delivery)

  • Payment processors such as PayPal and credit/debit card providers

  • Wix, as our website hosting and infrastructure provider

  • Analytics, IT, and marketing service providers

  • Government authorities where required by law

We do not sell or rent personal information to third parties.

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6. International Data Transfers

As we sell to customers worldwide and use international service providers, your personal information may be disclosed to recipients located outside Australia.

Where personal information is transferred overseas, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Act 1988, unless an exception applies.

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7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this Privacy Policy

  • Comply with legal, accounting, and tax obligations

  • Resolve disputes and enforce agreements

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.

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8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
This includes the use of secure platforms, encryption, and reputable third-party service providers.

However, no data transmission over the internet can be guaranteed as completely secure.

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9. Your Rights Under the Privacy Act 1988

Under the Australian Privacy Act 1988, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate, outdated, or incomplete information

  • Make a complaint if you believe your privacy rights have been breached

To exercise these rights, please contact us using the details provided below.

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10. Complaints and Supervisory Authority

If you have a complaint about how we handle your personal information, please contact us first so we can attempt to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be published on our website with a revised “Last updated” date.

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12. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Email: bilal.eldannaoui07@gmail.com
Phone: +61 0470 471 069
Address: 10 Yass Place, Quakers Hill, Australia

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